This was the second order i’d placed recently. The first order I placed was for a zipper to craft a bag. But I forgot the zipper pulls. Actually, I had them in my cart, but deleted them by mistake. I got 2 5” lengths on zipper, but no zipper pulls. I kinda feel like this is the kind of mistake that should have prompted a quick email to ask me if I was sure about my order. I’m Not blaming you for my error, but I work in customer service too and sometimes you have to protect the customer from themselves.