Help Center

Effective 9/20/19 at 3:00 PM EST, all orders placed with www.ripstopbytheroll.com and shipped via our carrier partners (USPS and FedEx) are sent via FOB Durham, NC USA terms. 

IMPORTANT -  This means that RBTR is   NOT  responsible for ANY lost, stolen, or damaged packages. 

In order to protect your shipment from these events, we offer low-cost  shipping protection  for every order directly on the cart page. 

The cost of adding shipping protection is automatically calculated as $0.98 or approximately 1% of your order total, whichever is greater. 

By adding shipping protection to your order, you can be confident in knowing that should something happen during transit, your order will be   100% covered  (including shipping costs). The only things NOT covered by shipping protection are shown explicitly below:

• Customs delays, package seizure, or failure to pay customs duties that are due
• Incorrect or undeliverable address
• Shipments being returned for exchange or refund.
• Forwarding services - If using a third party forwarding service, insurance coverage ends once the item is delivered to the forwarding service. 

Please note - If your package has not arrived within 3 business days of the expected delivery date, please reach out to us. We'll start a trace with the USPS or FedEx, and replace the order if the carrier is unable to find it. 

If your order is marked as delivered, we are requiring a 5 business day waiting period in case the order was mis-delivered, or scanned as delivered in error. 

Please note: Insurance claims are tracked. Filing too many claims may result in your claim being denied, at the discretion of RBTR management. 

Please be advised that by DESELECTING or DECLINING shipping protection, you assume ALL shipment risk and agree to not hold RBTR liable for ANY lost, stolen, or damaged packages. 

If you do not want to risk loss, adding shipping protection to all orders is  strongly advised.