NEW Order change and combination policy
We understand that things happen and in the event you need to make a change or addition, we are happy to work with you to cancel your order so that you may place a new, corrected order through the site.
Provided your order has not been cut, we can cancel any order free of charge. Please note that if your order has been cut, we can still cancel, but any cut items removed from the order will be subject to our standard 15% restocking fee.
Please review and double-check your order BEFORE placing to ensure accuracy and that you have included everything you need. If you need to cancel or change an address on your order, please contact us via CHAT or the CONTACT US page ASAP after order placement.
What shipping method do you use and what are the rates?
Domestic (USA) Flat-Rate Shipping
Fabric/components - $6.95
Orders containing insulation/3D mesh - $11.50*
*select destinations add $5 - CA, MT, CO, NM, AZ, UT, NV, OR, WA, CA, ID, WY, AK, HI
IMPORTANT: Please note that in special cases the flat-rate schedule may not accurately reflect the actual cost (i.e. cost paid by us) to ship your order. These cases are rare, but do happen on occasion, typically for large insulation orders. In these cases, we will contact you prior to fulfillment to negotiate a reasonable shipping rate for your order.
International shipping is done via USPS first-class or priority mail (cost based on weight/size). Note that international shipping costs will be calculated automatically during checkout after selecting the destination country.
NOTE on International Insulation: Due to the unpredictability and rising cost of shipping bulk items internationally, insulation and 3D mesh shipments are currently limited to select countries. We apologize for this inconvenience. As an alternative, we suggest that our international customers look at the mail forwarding service Shipito. We have many customers using this service with great success. It's also a bit cheaper in most cases :)
NEW How can I estimate shipping costs for international insulation?
Weight can be calculated based on the weights of products in your order (see individual product pages for weight numbers). Package size is tricky given the endless combinations of insulation, but as a reference, our Full-Length Underquilt Kit (insulation, fabric, and components), ships in a 15x15x10 box (estimated ~$40 shipping to Canada).
Do you offer local pick-up of orders?
Note on bulk order shipments
Do you offer overnight shipping?
If you have a UPS account and would like us to ship overnight, please put your account # in the notes section of your order along with the desired service (e.g. UPS Next-Day Air). We will bill your account and refund the original shipping charge.
Do you ship internationally?
NEW I want to make a hammock. What are the weight ratings on your materials?
IMPORTANT - This chart is to be used as a rough guide only. The stated weight ratings reflect our personal testing as well as experience/feedback gathered over time. Many factors contribute to the ultimate load rating of a hammock setup, including but not limited to construction techniques, type of hammock, wear and tear (e.g. abrasion), and suspension methods.
It is the end user's responsibility to assess the suitability of a particular fabric/material for their application at all times. Inspect your hammock setup for wear and possible failure points before each hang and do not hang higher than you are willing to fall.
As with any product purchase from Ripstop by the Roll LLC, the customer acknowledges the potential risks involved with their use and further agrees to hold harmless, indemnify, protect and defend Ripstop by the Roll LLC against any incident or action involving the products purchased.
NEW How wide are your fabrics?
How do you cut and ship your fabrics/materials?
Alternatively, you can elect to have your fabric added to and shipped on a roll for a small charge plus shipping. This option can be selected from any product page. Please see FAQ on "Can I have fabric sent on a roll rather than cut and folded?" for full details.
NEW Continuous cut policy - Will I get a continuous piece of fabric?
Fabrics - < 20 yds guaranteed continuous
Insulation - < 10 yds guaranteed continuous
Zipper - < 25 ft guaranteed continuous
We always attempt to give a continuous-cut if possible, but splices are present in various materials due to the manufacturing process. Unless otherwise notified, all orders will be cut per the above policy.
IMPORTANT: If you are ordering larger amounts and have specific cut requirements, we can make cuts that work for you, but you MUST list these reqts in the notes section of the order. These notes can be added on the cart page.
Example: Say you're making 4 tarps out of 1.1 oz Silpoly. You're going to need 40 yds total in materials, but you plan on cutting the 40 yds into 4 x 10 yd cuts. To ensure that you don't get an unworkable splice, you would need to put "4 x 10 yds 1.1 oz Silpoly" into the notes section of the order.
We will NOT cut the 40 yds into 4 x 10 yd cuts, but in the event of a splice, we will make cuts that work for your requirements. For instance, say we hit a splice at 33 yds. Instead of shipping 33 yds + 7 yds, we would create a 3 yd remnant, then pull another 10 yds. The resulting shipment would be 30 yds + 10 yds, which works for your project.
How accurate are your fabric roll pictures on color?
Furthermore, the color you see on your computer screen can vary depending on your monitor settings or the monitor itself. If you are a designer or just looking to nail a specific color, we strongly suggest that you order a sample pack to see the fabric colors first hand BEFORE ordering. This ensures that you know exactly what you're getting and end up with the color you desire :).
Can I have fabric sent on a roll rather than cut and folded?
Fortunately, we have an in-house machine for rerolling fabric. To have your fabric order sent on a roll rather than cut/folded, just select the checkbox on the appropriate product page:
Your fabric and "add to roll" option will be shown on the cart page:
The charge for adding fabric to a roll is just $5 per roll. Because of bulk, we do charge exact shipping for all roll orders. To ensure accurate shipping charges, we will send you a separate shipping invoice after your order is packed. This invoice will provide a link for you to pay shipping via credit card or paypal.
I need help sourcing a specific fabric. Can you help?
Can I request samples of your fabric and insulation?
What if I need a variety of ripstop nylon or another fabric that you don't have on the site?
What is your return policy?
IMPORTANT - Please include both your order # and a note telling us which item(s) you're returning with the package. We will process the return and quickly issue you the appropriate refund.
What is a "calendered" fabric?
I want to make a Climashield® APEX quilt. What are the temperature ratings?
2.5 oz - 50o F
3.6 oz - 40o F
5.0 oz - 30o F
7.5 oz - 10o F
Is there a right and wrong side to your coated fabrics? (e.g. Silnylon)
- 1.1 oz Silnylon
- 1.1 oz Silpoly 2nd Gen
All other coated fabrics have distinct sides, typically with a PU coating on one side and DWR finish on the other. For these fabrics, it is recommended to put the DWR finish out towards the elements.
Which side should face the insulation when using a calendered fabric?
What products can be used to seam seal your coated fabrics?
- 1.1 oz Silnylon
- 1.1 oz Silpoly 2nd Gen
- 1.1 oz Intruder Multicam Silnylon
All other fabrics utilizing a PU coating on one side (e.g. HyperD 300, Silpoly PU4000) should be sealed with a PU specific sealant such as Seam-Grip.
Fabric Comparison Guides
Need more help? Send us a message and someone from our team will get back to you.