Our annual Black Friday sale is always the busiest time of the year, and 2020 was certainly no exception. In fact, we set a new record for number of orders in one week! (thank you)
As expected, this mega amount of order volume and the continued issues related to COVID19 puts a strain on our fulfillment and customer support. That said, please expect delays in both.
Fulfillment Update (as of 1/14/21, 10 AM EST)
Open orders - Will be fulfilled and shipped in roughly the order they were received. Please note that extremely heavy order volume is causing fulfillment delays.
In addition, both USPS and FedEx are experiencing historic package volume, causing additional delays during shipment. Your order may arrive later than the originally estimated delivery date.
New orders - Please expect an approximate 3 day estimated lead time from order placement to shipment.
Just know that we're working extremely hard to answer your questions and get all orders shipped ASAP. We love you and thank you for your patience in advance.
Have a great week,
General Manager, RBTR