Help Center

Product Warranty

Due to the sheer number of possible applications and end uses for our products, unless explicitly stated on the product page, RBTR offers no general warranty on fabrics, materials, or any other product. 

Customer satisfaction is our highest priority and in the case of an issue, our team will be happy to work with you to determine the cause and offer guidance. However, any request for credit and/or refund will be assessed on a case-by-case basis and not fall under the scope of any general product warranty. 

Returns

Returns or replacements are accepted for 60 days from the delivery of your order. We feel this is more than adequate time for your order to arrive and for you to inspect/review it.
Unused materials may be returned within the first 60 days, but is subject to our restocking fees. For complete information, please see our Return Policy.

Note: Once the material is cut, sewn, or otherwise altered,it is no longer eligible for return.

Finished Products

Ripstop by the Roll bears no responsibility for failures of finished products. It is up to the customer to determine if a material or component is appropriate for a particular application. While we are happy to offer guidance, we strongly recommend a customer prototype and test a design/material before moving into production. 

UV Damage

Please keep in mind that all synthetic materials will break down and fade with extended UV exposure.  The damage caused by UV is cumulative, and due to the number of factors that play a part in UV exposure, we're unable to offer an estimated lifespan for any material.

Unless otherwise stated on the product page, RBTR is unable to offer any blanket guarantee for lifespan on any fabric due to UV exposure.  

Inspection of Products Before Use

Upon receipt of your order, please verify that the contents match the packing slip (i.e. that you received what you ordered). If there is any issue or question, please contact customer service at sales@ripstopbytheroll.com immediately and we will be happy to assist you.

In addition to verifying the order contents received, you are required to inspect all products BEFORE using them for any and all issues, including but not limited to: material defects/flaws, yardage accuracy, quantity accuracy, colors, marks, errant writing, holes, nicks, etc.

Through the use of any product, you agree that the product is what you ordered and that there are no quality issues with it. After a product is used or altered from its original state in any way, it is no longer eligible for a refund/exchange of any kind.