COVID-19 Updates

Monday, 08/24/20  - All main line operations (ordering, fulfillment, customer support) are functioning as normal. Local Pick-Up is closed until further notice.

Due to an influx of order volume, we are currently working with a 3-4 day delay for all regular orders except OutdoorINK and Omnicolor. OutdoorINK orders are at an additional 4-5 day lead time.

This page will be updated as processing times and order volumes fluctuate, and we expect to be back to 24-48 hour processing time very soon. Please also note that we're currently seeing increased customs delays (approximately 4-8 weeks) on USPS shipments, this is denoted at checkout as well.

Thanks so much for sticking with us and please let us know if you need anything at all!

Sincerely, 

Carter Holland
General Manager, Ripstop by the Roll

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Wednesday, 08/12/20  - All main line operations (ordering, fulfillment, customer support) are functioning as normal. Local Pick-Up is closed until further notice.

Great news! Our team has been kicking tail and we are finally down to a normal 1-2 day delay for all regular orders except OutdoorINK and Omnicolor. OutdoorINK orders are at an additional 4-5 day lead time.

This page will be updated as processing times and order volumes fluctuate. Please also note that we're currently seeing increased customs delays (approximately 4-8 weeks) on USPS shipments, this is denoted at checkout as well.

Thanks so much for sticking with us and please let us know if you need anything at all!

Sincerely, 

Carter Holland
General Manager, Ripstop by the Roll

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Tuesday, 07/28/20  - All operations (ordering, fulfillment, customer support) are functioning as normal. Local Pick-Up is closed until further notice.

Great news! Our team has been kicking tail and we are finally down to a normal 1-2 day delay for all regular orders.

This page will be updated as processing times and order volumes fluctuate. Please also note that we're currently seeing increased customs delays (approximately 4-8 weeks) on USPS shipments, this is denoted at checkout as well.

Thanks so much for sticking with us and please let us know if you need anything at all!

Sincerely, 

Carter Holland
General Manager, Ripstop by the Roll

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Tuesday, 07/14/20  - All operations (ordering, fulfillment, customer support) are functioning as normal. Local Pick-Up is closed until further notice.

We continue to experience increased order volume and our fulfillment team is working diligently to get items shipped ASAP. That said, please expect a 2-4 day delay over our normal turnaround/lead times on all regular orders and an approximate additional  5 day lead time on OutdoorINK/Omnicolor orders. 

This page will be updated as processing times and order volumes fluctuate. Please also note that we're currently seeing increased customs delays on USPS shipments.

Sincerely, 

Carter Holland
General Manager, Ripstop by the Roll

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Thursday, 07/02/20  - All operations (ordering, fulfillment, customer support) are functioning as normal. Local Pick-Up is closed until further notice.

REMINDER: We will be CLOSED tomorrow, Friday, July 3rd in observance of Independence Day. 

We continue to experience increased order volume and our fulfillment team is working diligently to get items shipped ASAP. That said, please expect a 1-2 day delay over our normal turnaround/lead times on all regular orders and an approximate 10 day lead time on OutdoorINK orders. 

This page will be updated as processing times and order volumes fluctuate. Please also note that we're currently seeing increased customs delays on USPS shipments.

Have an awesome holiday weekend

Sincerely, 

Carter Holland
General Manager, Ripstop by the Roll

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Tuesday, 06/23/20  - All operations (ordering, fulfillment, customer support) are functioning as normal.

We continue to experience increased order volume and our fulfillment team is working diligently to get items shipped ASAP. That said, please expect a 3-4 day delay over our normal turnaround/lead times on all regular orders and an approximate 10 day lead time on OutdoorINK orders. 

This page will be updated as processing times and order volumes fluctuate. Please also note that we're currently seeing increased customs delays on USPS shipments.

We are so grateful for your support and understanding while we work through this together. Have an awesome week!!

Sincerely, 

Carter Holland
General Manager, Ripstop by the Roll

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Thursday, 06/18/20  - All operations (ordering, fulfillment, customer support) are functioning as normal.

We continue to experience increased order volume and our fulfillment team is working diligently to get items shipped ASAP. That said, please expect a 3-4 day delay over our normal turnaround/lead times. 

This page will be updated as processing times and order volumes fluctuate. Please also note that we're currently seeing increased customs delays on USPS shipments.

We are so grateful for your support and understanding while we work through this together. Have an awesome week!!

Sincerely, 

Carter Holland
General Manager, Ripstop by the Roll

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Monday, 5/22/20  - All operations (ordering, fulfillment, customer support) are functioning as normal.

We continue to experience increased order volume and our fulfillment team is working diligently to get items shipped ASAP. That said, please expect a 4-6 day delay over our normal turnaround/lead times. This page will be updated as processing times and order volumes fluctuate.

We will also be closed this Monday, May 25 for Memorial Day. Please expect an additional day in fulfillment and customer support response times.

We are so grateful for your support and understanding while we work through this together. Have an awesome weekend!!

Sincerely, 

Carter Holland
General Manager, Ripstop by the Roll

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Monday, 5/11/20  - All operations (ordering, fulfillment, customer support) are functioning as normal.

We continue to experience increased order volume and our fulfillment team is working diligently to get items shipped ASAP. That said, please expect a 4-6 day delay over our normal turnaround/lead times. This page will be updated as processing times and order volumes fluctuate.

THANK YOU  for your support and understanding as we navigate through this unprecedented time and please reach out to us with any questions!

Sincerely, 

Carter Holland
General Manager, Ripstop by the Roll

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Friday, 5/1/20  - All operations (ordering, fulfillment, customer support) are functioning as normal.

We continue to experience increased order volume and our fulfillment team is working diligently to get items shipped ASAP. That said, please expect a 4-5 day delay over our normal turnaround/lead times. This page will be updated as processing times and order volumes fluctuate.

THANK YOU  for your support and understanding as we navigate through this unprecedented time and have a wonderful weekend!

Sincerely, 

Carter Holland
General Manager, Ripstop by the Roll

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Monday, 4/27/20  - All operations (ordering, fulfillment, customer support) are functioning as normal.

We continue to experience increased order volume and our fulfillment team is working diligently to get items shipped ASAP. That said, please expect a 3-4 day delay over our normal turnaround/lead times. This page will be updated as processing times and order volumes fluctuate.

THANK YOU for your support and understanding as we navigate through this unprecedented time.

Sincerely, 

Carter Holland
General Manager, Ripstop by the Roll

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Monday, 4/20/20 - All operations (ordering, fulfillment, customer support) are functioning as normal.

Be aware that we are continuing to experience heavy order volume in all areas. That said, please expect a 4-5 day delay over our normal turnaround time. We will keep this page updated as lead times change. 

Thanks so much for your continued support and patience throughout this difficult time. We certainly appreciate it. 

Sincerely, 

Kyle Baker
Owner/Founder, Ripstop by the Roll

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Monday, 4/13/20 - All operations (ordering, fulfillment, customer support) are functioning as normal.

Be aware that we are continuing to experience heavy order volume. That said, please expect a 3-4 day delay over our normal turnaround time. We will keep this page updated as lead times change. 

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Friday, 4/10/20  - We are closed today for Good Friday. All operations will resume as normal on Monday (4/13/20).

Enjoy your weekend!

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Wednesday, 4/8/20  - All operations (ordering, fulfillment, customer support) are functioning as normal.

Be aware that we are experiencing heavy order volume right now. That said, please expect a 2-3 day delay over our normal turnaround time. 

Stay safe everyone and thanks for your continued support!

Sincerely, 

Kyle Baker
Owner/Founder, Ripstop by the Roll

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Thursday, 3/26/20 - Happy to report all operations (ordering, fulfillment, customer support) are still functioning and that we will be allowed to remain open for the foreseeable future. 

Along with taking time to execute enhanced safety measures in the workplace (social distancing and sanitization), we are operating with a shorter staff than usual. Please expect a slight delay in shipping (~one day) over our normal turnaround time.

Keep in mind that the situation could change at any point, but this is where we stand today. Stay safe everyone and thanks for your immense support during this time :)

Kyle Baker
Owner/Founder, Ripstop by the Roll

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Hey Guys,

So COVID-19...

As we continue to prepare for and take action on the challenges presented by this virus, we want to keep our community of DIY and small business makers updated. 

As of today (3/17/20), we are operating under a mostly normal schedule. All company functions remain in place (customer support, online order placement, fulfillment, etc) and our team is healthy.

The only exception to normal operation will be local pick-up. With an eye towards limiting outside exposure, we will not be offering local pick-up as a shipping option, effective immediately and until further notice. If you've placed a local pick-up order with us in the past two weeks, we will ship your package to you. Otherwise, we will continue to hold your order. 

With that said, we will continue to monitor the situation as it develops and take appropriate action. Specifically, if there is any type of mandated shutdown, we will comply and cease all on-site operations until it's safe to resume. As things change, we will be updating this page regularly. 

We thank you in advance for your patience and understanding during this obviously difficult time.

More than anything, we thank you for your ongoing support as a member of the RBTR community. Just know that we're thinking of each and every one of you.

Stay safe, think of others, and wash your hands (a lot). 

Sincerely,

Kyle Baker
Owner/Founder
Ripstop by the Roll