In the event shipment tracking states your package has been delivered, but you cannot find it, there are a few things you can do.
First, speak directly with either your postal carrier (if package sent via USPS) or FedEx driver (if package sent via FedEx). Ask them if they remember delivering your package on the day/date it was supposed to be.
Second, reach out to your neighbors. It's possible the package was simply delivered to the wrong address.
In our experience, around 80% of packages can be located just by taking these two actions. In addition, please consider the following steps:
If after five business days you have been unable to locate your package, please contact customer support for further details.
Thanks in advance for your patience and understanding as we help you find your package! :)